Admin please help me

Hi, I made a transaction but it failed. I was informed by support that I have to make another deposit for the same amount to authenticate the account and release the failed transaction. Can you help me?

Welcome to Vaulta! As a leading public blockchain, Vaulta (formerly EOS) thrives on the contributions of a vibrant global community, united in shaping a decentralized future. Get Started with Vaulta: - Download Anchor Wallet: Guide for Account Creation - Download TokenPocket: How-to Guide - Create a Vaulta Account (signupwallet) Engage in the Vaulta Ecosystem: - Block Explorers: Unicove, EOS Eyes, Vaulta Scan, EOS Authority, EOS Flare, Vaulta Items - Free CPU/NET PowerUp - Purchase $EOS Tokens and Vaulta RAM - Swap $EOS to Vaulta $A - Participate in the Staking Program: stake.vaulta.com or unicove.com/earn - Maximize your yield with voting for a proxy: Public proxies full list by AlohaEOS, Public proxies full list by EOS Authority, Public proxies list by Genpool, GenerEOS Proxy, EOS Nation Proxy, Newdex Proxy, BlockzHub Proxy, ECF Proxy - Decentralized exchanges: Newdex, Defibox, 1Dex, exSat - Learn More: The Vaulta Gitbook will guide you through creating an account, acquiring $EOS or $A, and staking in the new portal. If you are a developer, check the Vaulta docs. Alternatively, the EOS Support portal offers a wide range of how-to guides and troubleshooting resources, which may still be helpful despite some content predating the Vaulta rebrand. Welcome to the future of blockchain with Vaulta! ⚠️ Attention: There is no official customer support at the moment. Everyone claims to be support is a scammer! To verify real admins and their usernames, type /adminlist directly in this chat — not in private messages or other groups. To avoid scammers, always stay in t.me/vaulta public chat, never respond to private messages from accounts that look like admin profiles, and double-check usernames to ensure you’re speaking with an official admin.